Zemen Bet Privacy Policy

Understanding what happens to your information should come before opening a betting account. Zemen Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device data to operate services, protect users and meet applicable obligations. For questions about Zemen Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and user communications. It applies to registered players, browsing visitors and people seeking help before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing or otherwise handling it.

Who We Are

Zemen Bet is the service brand through which the website operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable rules, licence conditions where applicable, and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Before registering, verify the current licensing and regulatory status against the competent authority’s latest information; this policy does not establish government approval.

Information We Collect

The information needed depends on your interaction. Browsing may generate technical records, while registration, a withdrawal or a support complaint requires additional details. Collection should be limited to lawful, security, operational and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, KYC information and fraud-prevention records. KYC means “know your customer”: checks used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Provide only information relevant to the request. Do not send unrelated sensitive documents, passwords or one-time login codes to support.

How We Use Personal Data

We process Zemen Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and transaction records may be checked before authorising a withdrawal.

Security checks help detect multiple accounts, payment or bonus abuse, fraud and suspicious betting patterns. Technical and support records also help investigate interrupted game sessions, improve mobile performance and resolve complaints. These checks should be proportionate to their purpose.

Other uses include important service notifications, responsible gaming controls and applicable legal, tax, accounting, anti-money-laundering, licensing and regulatory duties. Marketing communications are sent only where allowed, with available opt-out options. Opting out of promotions does not prevent necessary account or payment notices.

Legal Basis / Lawful Reasons

Lawful reasons for processing depend on the information, purpose and applicable Ethiopian laws and regulations. They may include providing requested services, meeting legal obligations, protecting users and the platform, preventing fraud, resolving disputes, or obtaining consent where required. Not every purpose relies on consent.

Where consent is the basis, you may ask how to withdraw it. Withdrawal does not necessarily require deletion of records held for another lawful reason. The operator must confirm the specific grounds applicable to its activities under the relevant regulatory framework; you can request clarification through support.

Cookies and Tracking

Cookies are small files stored on a browser or device. Together with similar technologies, they may keep you signed in, remember preferences, protect accounts, analyse traffic, improve page performance and support marketing measurement where permitted.

Disabling necessary cookies may interrupt login or payment sessions. Optional tracking choices should be managed through available controls. See the Cookie Policy for details about these technologies and preferences.

Data Sharing

Zemen Bet does not sell personal data as a product. Information may be shared when necessary with third-party service providers: organisations that perform specific tasks for the operator.

• Payment processors and identity verification or KYC providers.
• Hosting and cloud infrastructure providers, analytics and security tools, and customer support tools.
• Professional advisers supporting legal, accounting or compliance work.
• Regulators, law enforcement or courts where disclosure is legally required.

Access should be limited to the purpose of sharing, with appropriate confidentiality and data protection requirements. A payment provider may need transaction details, but that does not automatically justify access to your complete betting history.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. The destination, recipient and protection arrangements should be assessed before transfer. You may ask whether overseas processing applies to your information and what safeguards are used.

Data Storage and Retention

Betting account data is retained only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming records and regulatory requirements. Different records may require different retention periods.

Account closure does not always mean immediate deletion. For example, records supporting an unresolved payment dispute or self-exclusion may still be needed. Once retention is no longer justified, information should be deleted or anonymised, including through appropriate backup-management procedures.

Security Measures

Zemen Bet data protection relies on reasonable technical and organisational measures. These include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online system is entirely risk-free.

For Zemen Bet account security, use a unique password, protect your phone and review unexpected account activity promptly. Before using Zemen Bet login, check the domain against independently verified operator information; HTTPS alone does not prove authenticity. For app or APK downloads, use an authorised service channel rather than unsolicited messages or third-party download links.

User Rights

Depending on applicable data protection laws, you may request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be kept for legal, financial, security or regulatory reasons. Identity checks may be necessary to prevent disclosure to another person.

1. Step 1: Use Contact Us and describe your Zemen Bet privacy question or requested action.
2. Step 2: Provide enough account information to locate the relevant record; submit verification documents only through an authorised channel if requested.
3. Step 3: Keep the request reference and ask for the outcome, any applicable limitation, and the complaint-handling procedure if unresolved.

Responses should follow applicable legal time limits. Ask support which competent authority or escalation route applies if you remain dissatisfied.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Zemen Bet must not knowingly collect personal data from underage users. If a parent, guardian or other person believes underage information was submitted, contact support so the account and records can be reviewed and handled appropriately. Read the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce account restrictions. Relevant records may remain necessary after closure to avoid undermining a self-exclusion request. Such information should be handled for defined protective and compliance purposes. See Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia should be read alongside the Terms and Conditions, applicable bonus rules, payment checks and anti-fraud controls. Bonus eligibility checks may use account and activity records; payment authorisation may require identity verification.

When comparing deposit or withdrawal options, check disclosed fees, transaction limits, processing times and KYC requirements rather than assuming every method follows the same procedure. Confirm the reason and official submission channel before providing documents for a payment check.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. The current version should identify its effective date, and material changes should be communicated through an appropriate service channel where required. Review it periodically, particularly before using a new feature or submitting additional verification information.